Local Authority Trading Standards Officer
“The most useful parts of the session; case studies, questions and answers. Very helpful and informative for a subject which is so complex. The tutor was very well versed in the subject, helpful, answered all questions.”
Joanna J.
“The course provided clear structure and relevant examples, which helped reinforce key concepts. It clarified difficult topics and offered practice opportunities to apply what I learned. The training was well organised and engaging with clear explanations of core concepts, guided practice exercises and constructive feedback, real-world examples and case studies, summary notes and quick-reference materials and the tutor encouraged active participation.”
Catherine H.
“Excellent written materials, engaging presenters, great participation with other delegates helped us to learn from each other. It has given me the confidence to interview in a more relaxed fashion. Engaging, knowledgeable, helpful – second to none.”
Danni J.
“I came into this with no experience or understanding, and I feel that in two days this has markedly changed. Having gone through the theory with excellent explanations by Tim, practical experience preparing interview questions and role playing these – with constructive feedback from Tim and Kevin – I now have the confidence to be able to prepare and execute an interview. Most useful was the practical parts of preparing and role play with the feedback. I am really enjoying the course. The tutors were nothing short of excellent.”
Daniel P.
“Really good course that covered all the stated learning outcomes. The most useful parts were watching the video ( re-enacted) of a transcript of an actual interview and the debriefs after each role play. The scenario on the Hotel is very useful. Really nice style of presenting information and drawing learning points.”
Phoebe D.
“The course provided an extremely useful insight into conducting interviews including how to approach a witness statement, the structure of a PACE interview and the most effective and legal way to propose questions. The course is extremely well set out and provides an indepth lesson to be taught without reciting PowerPoints. The use of activities breaks up the session well and allows you to understand what is being taught. Extremely good tutor who is very knowledgeable and approachable allowing you to ask questions on areas you are unsure about. Always provided constructive feedback and guidance on the best approach to ensure compliance with the relevant codes.”
Mohamed O. IVS
“The course greatly improved my understanding of investigative interviewing under PACE, providing clear guidance on legal procedures, effective questioning techniques, and the importance of conducting interviews fairly and ethically. The most useful parts of the course were learning how to use open-focused questions effectively, applying the funnel technique to structure interviews, understanding how to challenge inconsistencies professionally, and the emphasis on thorough preparation and strategic planning before interviews. Overall, the course was engaging, practical, and well-structured. It provided valuable skills and knowledge that are directly applicable to real-life interviews, especially under PACE guidelines. The mix of theory, strategies, and interactive elements made the learning experience both informative and enjoyable. The tutor was knowledgeable, approachable, and delivered the content clearly and effectively. They created a supportive learning environment, encouraged participation, and provided practical examples that helped reinforce key concepts throughout the course.”
Andrew Kelly
"Very good assistance and practical based case studies and debriefs most useful. Really good two days. Excellent tutor; knowledgeable and delivered at an appropriate pace for the whole group."
Ian Pickles
"I thought the course was excellent and possibly the most useful course I have been on. I learned a huge amount. The case study was really interesting and juicy and that helped. The tutor was excellent. He provided very practical and constructive feedback and ran the course very smoothly. Although the course was done remotely it seemed to work very well."
Greg Irons
“The session much improved understanding of the subject, with well supported real life examples and feedback on the role play.”
Glen Wells
“The course assisted my understanding of the subject very well. The reading materials and tutor discussions were excellent in content and well delivered.”
Tim Thornton
“Excellent a really useful framework for divising strategies. Will definitely apply them day to day.”
David Swann
“Practical use of techniques (of interviewing) interesting, useful and practical.”
Inderpal Dhillon
“The tutors were brilliant. They were always available to answer questions and gave very constructive feedback.”
This module will provide delegates with the skills to structure interviews to systematically obtain evidence topic by topic. They will be given a methodology to enable them to prepare effectively for interviews. They will learn how to use different questioning techniques such as open, closed, probing and specific, confirmatory, completeness and challenging questions. These questioning techniques will be practiced in role play with detailed feedback.
Learning Outcomes
- Identify how to plan an effective interview by reference to the issues and facts/ evidence
- Evaluate how to make practical preparation for an interview
- Evaluate how to structure an interview using the PEACE method
- Develop interview preparation techniques by use of structured topic boxes
- Apply the funnelling technique to structure an interview
- Questioning techniques; open, closed, probing, confirmatory and challenging
- Identify the legal requirements for an interview
- Apply the conversation management management interviewing model
- Handle denials, omissions, exaggerations, fabrications and inconsistencies
- Maintain an appropriate record of interview
- Deal with disclosure, documents and exhibits during interview
Full Course Details Book Course
Testimonials
Inderpal Dhillon
“The tutors were brilliant. They were always available to answer questions and gave very constructive feedback.”
David Swann
“Practical use of techniques (of interviewing) interesting, useful and practical.”
Tim Thornton
“Excellent a really useful framework for divising strategies. Will definitely apply them day to day.”
Glen Wells
“The course assisted my understanding of the subject very well. The reading materials and tutor discussions were excellent in content and well delivered.”
Greg Irons
“The session much improved understanding of the subject, with well supported real life examples and feedback on the role play.”
Ian Pickles
"I thought the course was excellent and possibly the most useful course I have been on. I learned a huge amount. The case study was really interesting and juicy and that helped. The tutor was excellent. He provided very practical and constructive feedback and ran the course very smoothly. Although the course was done remotely it seemed to work very well."
Andrew Kelly
"Very good assistance and practical based case studies and debriefs most useful. Really good two days. Excellent tutor; knowledgeable and delivered at an appropriate pace for the whole group."
Mohamed O. IVS
“The course greatly improved my understanding of investigative interviewing under PACE, providing clear guidance on legal procedures, effective questioning techniques, and the importance of conducting interviews fairly and ethically. The most useful parts of the course were learning how to use open-focused questions effectively, applying the funnel technique to structure interviews, understanding how to challenge inconsistencies professionally, and the emphasis on thorough preparation and strategic planning before interviews. Overall, the course was engaging, practical, and well-structured. It provided valuable skills and knowledge that are directly applicable to real-life interviews, especially under PACE guidelines. The mix of theory, strategies, and interactive elements made the learning experience both informative and enjoyable. The tutor was knowledgeable, approachable, and delivered the content clearly and effectively. They created a supportive learning environment, encouraged participation, and provided practical examples that helped reinforce key concepts throughout the course.”
Phoebe D.
“The course provided an extremely useful insight into conducting interviews including how to approach a witness statement, the structure of a PACE interview and the most effective and legal way to propose questions. The course is extremely well set out and provides an indepth lesson to be taught without reciting PowerPoints. The use of activities breaks up the session well and allows you to understand what is being taught. Extremely good tutor who is very knowledgeable and approachable allowing you to ask questions on areas you are unsure about. Always provided constructive feedback and guidance on the best approach to ensure compliance with the relevant codes.”
Daniel P.
“Really good course that covered all the stated learning outcomes. The most useful parts were watching the video ( re-enacted) of a transcript of an actual interview and the debriefs after each role play. The scenario on the Hotel is very useful. Really nice style of presenting information and drawing learning points.”
Danni J.
“I came into this with no experience or understanding, and I feel that in two days this has markedly changed. Having gone through the theory with excellent explanations by Tim, practical experience preparing interview questions and role playing these – with constructive feedback from Tim and Kevin – I now have the confidence to be able to prepare and execute an interview. Most useful was the practical parts of preparing and role play with the feedback. I am really enjoying the course. The tutors were nothing short of excellent.”
Catherine H.
“Excellent written materials, engaging presenters, great participation with other delegates helped us to learn from each other. It has given me the confidence to interview in a more relaxed fashion. Engaging, knowledgeable, helpful – second to none.”
Joanna J.
“The course provided clear structure and relevant examples, which helped reinforce key concepts. It clarified difficult topics and offered practice opportunities to apply what I learned. The training was well organised and engaging with clear explanations of core concepts, guided practice exercises and constructive feedback, real-world examples and case studies, summary notes and quick-reference materials and the tutor encouraged active participation.”
Local Authority Trading Standards Officer
“The most useful parts of the session; case studies, questions and answers. Very helpful and informative for a subject which is so complex. The tutor was very well versed in the subject, helpful, answered all questions.”