“I have worked with Penny Harper in the design, development and delivery of training courses over 4 years in my role as a training officer with the Serious Fraud Office. This has included all aspects of criminal investigation. Specifically the modules have included procedural and statutory legislation, the legal gathering and retention of evidence, search of premises, statement taking, interviewing of witnesses and suspects and presentation of evidence in court.
Penny is a consummate professional and I have always enjoyed working with her. She has a wealth of experience in her subject, but more importantly, an innate ability to understand the specific needs of her customer and their particular business. I would like to quote two particular examples of this. First was an interviewing course. The organisation in question is responsible for investigating the most serious and complex cases of fraud. Penny devoted hours of time and effort to ensure that the case study properly reflected this. This involved liaison with the internal training team, investigators and also weeks of research into dormant cases. The second example was when the organisation wished to include an internally designed course into an externally accredited programme. Penny worked with me collaboratively over many months to use what was best of the existing course and to skilfully add in the extra criteria required. She then successfully brokered with the accrediting organisation, who were cynical in the beginning, to have the course accepted as part of their programme and the marking scores agreed.
Penny sets high standards for herself and expects the same of others. Whenever I have had cause to query any aspect of delivery of the course by one of her team or been unclear about an element of administration, she has always handling it swiftly and to my satisfaction. I have also seen Penny deliver to a large group of people and find her to be focused and skilled but at the same time friendly and engaging.”
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